Success Stories
See how councils across Australia are transforming their planning operations with ePlanning.io
Case Study
Blacktown City Council
NSW
The Challenge
Processing thousands of planning applications annually with manual data entry causing delays and errors.
The Solution
Implemented ePlanning.io's full integration suite connecting TechOne to the NSW Planning Portal with automated data synchronization.
Results
- 85% reduction in manual data entry
- 50% faster application processing
- 99.9% data accuracy
"ePlanning.io transformed our planning department. What used to take hours now happens automatically."
- IT Director, Blacktown City Council
Case Study
Northern Beaches Council
NSW
The Challenge
Struggling to meet state reporting deadlines with disconnected systems and manual processes.
The Solution
Deployed ePlanning.io's citizen services portal and AI-powered document processing to streamline workflows.
Results
- 100% compliance with state deadlines
- 40% reduction in processing time
- Improved citizen satisfaction
"The integration has been seamless. Our team can now focus on what matters - serving our community."
- Planning Manager, Northern Beaches Council
Case Study
Shellharbour City Council
NSW
The Challenge
Manual copy-and-paste of planning applications from NSW Planning Portal to local systems, with high error risk and resource constraints handling 800+ applications annually.
The Solution
ePlanning.io's integration platform built on Microsoft Azure connected Shellharbour's existing IT systems to the NSW Planning Portal, automating data transfer with custom connectors and Power Automate workflows.
Results
- Automated end-to-end application processing
- Eliminated manual data entry errors
- Continuous API update support
"The integration has streamlined our entire planning workflow and reduced manual intervention significantly."
- Planning Manager, Shellharbour City Council
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What Councils Say
"The best integration solution we've found for Australian councils."
Digital Services Manager
Northern Beaches Council
"Reliable, efficient, and excellent local support."
IT Director
Inner West Council
"ePlanning.io made compliance easy. Highly recommended for any council."
Planning Director
Shellharbour City Council
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